Warranty
We stand behind every mattress we make.
Our Warranty Promise
Manufacturer's Warranty
Every Nidikumba mattress is backed by a manufacturer's warranty from The Natural Choice (Put) Ltd. We take full responsibility for the quality of every product that leaves our factory floor.
Quality Assurance
Each mattress undergoes a thorough quality inspection before dispatch. Our standards ensure you receive a product that meets our exacting specifications — every single time.
Dedicated Support
Our after-sales team is here to help you through any warranty query or claim. Reach us by email or phone and we will guide you through the process step by step.
Warranty Coverage
What is Covered
- Manufacturing defects in materials or workmanship
- Structural failure of the spring system under normal use
- Spring defects including breakage or uneven coil tension
- Fabric defects arising from the manufacturing process
What is Not Covered
- Normal wear and tear over the product's lifespan
- Damage resulting from misuse, abuse, or accidents
- Stains, soiling, or odours from regular use
- Damage caused by an improper or unsupported bed base
How to Make a Claim
Contact Us
Reach out by email at nidikumbam@gmail.com or call 076 644 8448. Please have your purchase details ready.
Describe the Issue
Provide a clear description of the defect or problem. Photographs of the issue are extremely helpful and speed up our assessment.
Claim Assessment
Our support team will review your claim and may arrange an inspection if required. We aim to respond within 3 business days.
Resolution
Depending on the nature of the claim, we will provide an appropriate resolution — which may include repair, replacement, or credit at our discretion.
Need to make a warranty claim?
Contact our support team and we will help you through every step of the process.